1. Acceptance of These Terms

By accessing this website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you must not use this website or purchase any products or services from us.

2. Eligibility

You must be legally permitted to enter into a binding agreement in your jurisdiction to use this website.

If you are under the legal age required to make purchases in your jurisdiction, you may only use this website with the permission and supervision of a parent or legal guardian.

3. Digital Goods

The products sold through this website are digital goods or virtual game-related assets. No physical product will be shipped to you.

Neopoints have no cash value through this website after delivery and cannot be redeemed with us for cash unless expressly stated otherwise.

4. How Orders Are Fulfilled

Orders are normally fulfilled through a shop-purchase method. You will be instructed to place one or more items in your Neopets shop at a specified price.

You are responsible for ensuring that all information submitted with your order is accurate and that the required items remain available until your order has been completed.

5. Delivery Amounts

Because the standard shop price is 999,999 NP per item, the exact amount transferred may be slightly less than the rounded package name.

By placing an order, you acknowledge and accept these small differences unless a package specifically states otherwise.

6. Customer Responsibilities

To ensure successful delivery, you agree to:

• Provide the correct Neopets username.
• Provide the correct item name or other requested order information.
• List the required quantity of items.
• Price each item at the amount shown during checkout.
• Keep the items available until your order is completed.
• Avoid modifying your shop in a way that prevents us from locating or purchasing the required items.

7. Order Delays

Delivery times displayed on our website are estimates and are not guaranteed.

Orders may be delayed because of payment verification, insufficient information, unavailable items, incorrect usernames, technical issues, fraud screening, maintenance, platform restrictions, or other circumstances outside our reasonable control.

If we require additional information from you, fulfillment may remain paused until you respond.

8. Payments

Payments may be processed through third-party payment processors such as PayPal.

You agree to provide accurate payment information and authorize the applicable payment processor to charge the amount shown during checkout.

Additional processing fees may apply when clearly disclosed before payment is submitted.

9. Pricing

Prices may change at any time without prior notice.

A price change will not normally affect an order that has already been successfully paid for.

We reserve the right to correct obvious pricing errors, typographical mistakes, technical errors, or incorrectly configured packages.

10. Refund Policy

Because our products consist of digital goods, refunds are limited once fulfillment has begun.

Once any portion of an order has been delivered, the delivered portion is generally non-refundable.

Refund requests are reviewed individually and may require verification of the order and payment.

11. Chargebacks and Payment Disputes

If you believe there is a problem with an order, please contact us through our support system before opening a payment dispute or chargeback.

Filing a fraudulent or knowingly false chargeback after an order has been delivered may result in suspension or termination of your account and restriction from future purchases.

We reserve the right to provide transaction records, order information, delivery records, communications, and other relevant evidence to payment processors when responding to a dispute.

12. Game Account Risk

The purchase, sale, or transfer of virtual currency or game-related assets through third-party services may be restricted or prohibited by the rules or terms of the applicable game or platform.

You are solely responsible for reviewing and complying with the rules that apply to your Neopets account.

We cannot guarantee that a transaction will not result in investigation, warnings, limitations, suspension, loss of virtual assets, account restrictions, or other action by a game or platform operator.

You accept these risks when choosing to purchase through this website.

13. No Affiliation With Neopets

This website is independently operated.

Neopets, Neopoints, and any related names, characters, graphics, logos, game assets, or trademarks are the property of their respective owners.

Use of these names on this website is for identification and descriptive purposes only and does not imply sponsorship, partnership, authorization, or endorsement.

14. Account Security

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

15. Guest Checkout

We may allow purchases without creating a registered account.

Guest customers are responsible for retaining any order confirmation, receipt, order number, or private order link provided after checkout.

16. Prohibited Conduct

You may not use this website to:

• Commit fraud or submit fraudulent payments.
• Use stolen payment information.
• Attempt to exploit bugs, pricing errors, coupons, or checkout vulnerabilities.
• Interfere with or disrupt our website or infrastructure.
• Attempt to access another customer's account or order.
• Submit malicious links, files, code, or content.
• Use automated tools to abuse our services or overwhelm our systems.

17. Fraud Prevention

We may review, delay, cancel, or refund orders when we reasonably suspect fraud, unauthorized payment activity, abuse, or other suspicious activity.

We may request additional verification before fulfilling an order.

18. Order Cancellation

We reserve the right to cancel an order before fulfillment when necessary, including because of payment issues, inventory limitations, suspected fraud, technical problems, or incorrect order information.

When an eligible paid order is canceled by us before delivery, the appropriate payment will normally be refunded through the original payment method.

19. Support

Customers may contact us through our support ticket system.

When requesting support for an existing purchase, please provide or select the relevant order whenever possible so we can investigate the issue efficiently.

20. Service Availability

We do not guarantee that this website or any particular product will be available at all times.

We may suspend, modify, discontinue, or temporarily restrict portions of the service for maintenance, security, operational, legal, or business reasons.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, this website and its services are provided on an "as is" and "as available" basis.

We make no guarantee that use of the service will be uninterrupted, error-free, risk-free, or accepted by any third-party game or platform operator.

22. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services.

This includes, without limitation, loss of a game account, loss of virtual currency, loss of virtual items, platform penalties, lost profits, lost data, or inability to access a third-party service.

Where liability cannot legally be excluded, our aggregate liability relating to a particular transaction will not exceed the amount you paid us for that transaction, except where applicable law requires otherwise.

23. Third-Party Services

Our website may interact with or link to third-party services, including payment processors, authentication providers, and external game websites.

We are not responsible for the availability, security, policies, content, or actions of those third parties.

24. Privacy

Our collection and handling of personal information is described in our Privacy Policy. By using this website, you acknowledge that information will be processed as described in that policy.

25. Changes to These Terms

We may update these Terms from time to time.

Updated Terms become effective when posted on this website unless otherwise stated. Your continued use of the website after an update constitutes acceptance of the revised Terms.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.