This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website and services.
Last updated: September 22, 2026
We collect only the information reasonably necessary to process orders, provide customer support, maintain accounts, prevent fraud, and operate this website.
This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit this website, create an account, place an order, contact support, or otherwise use our services.
By using this website, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you use our website.
If you create an account, we may collect information such as:
When you place an order, we may collect:
If you purchase without creating an account, we still collect the information necessary to process your order, provide your receipt, verify payment, fulfill your purchase, and provide customer support.
When you contact support, we may collect:
Payments may be processed by third-party payment providers such as PayPal.
We generally do not receive or store your full credit card, debit card, bank account, or other sensitive payment credentials. Those details are processed directly by the applicable payment provider.
We may receive transaction-related information from the payment provider, including transaction IDs, payment status, payer information, amount paid, currency, refund status, and other information necessary to verify and manage your order.
We may allow you to sign in using third-party authentication providers such as Google or Discord.
When you use one of these services, we may receive information that the provider permits us to access, such as:
We do not receive your Google or Discord password. Your use of those services remains subject to the privacy practices and terms of the respective provider.
Certain information may be collected automatically when you access or use our website.
This may include:
We may use cookies and similar browser technologies to operate the website and provide important functionality.
Cookies may be used for purposes such as:
You can usually control cookies through your browser settings. Disabling certain cookies may prevent parts of the website, including the cart, checkout, or login system, from functioning correctly.
We may temporarily store shopping cart information, selected packages, coupon information, checkout progress, and session identifiers so that the website can function properly.
Some of this information may be stored in your browser or in server-side session storage.
We may use collected information to:
To complete an order, we may use the Neopets username, item name, shop information, and related details you provide to locate and purchase the appropriate items.
Please do not provide account passwords, PINs, authentication codes, recovery information, or other sensitive login credentials. We do not need your Neopets password to fulfill an order.
We do not sell your personal information to advertisers.
We may share limited information with service providers when reasonably necessary to operate our business.
These may include:
We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, governmental requests, or valid regulatory requirements.
We may also disclose information when reasonably necessary to investigate fraud, enforce our Terms of Service, protect our legal rights, protect users, or address security threats.
If a payment dispute or chargeback is opened, we may provide relevant order information to the payment processor or financial institution handling the dispute.
This information may include:
We may use order, payment, account, IP address, browser, device, and activity information to identify suspicious transactions or attempts to misuse the website.
Orders that appear suspicious may be delayed, reviewed, canceled, or subjected to additional verification.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include encrypted HTTPS connections, password hashing, access controls, session protections, database security measures, and security logging.
No website, database, or internet transmission can be guaranteed to be completely secure. You should use a strong, unique password and protect access to your email account and devices.
Account passwords should be stored using secure one-way password hashing rather than in readable form.
We will never need your Neopets password, PayPal password, Google password, Discord password, or other third-party account password in order to process an order.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Different information may be retained for different periods. For example, order and transaction records may be retained longer than temporary session information because they may be needed for accounting, fraud prevention, support, payment disputes, or legal obligations.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
You may contact us if you wish to request deletion of your customer account.
Certain information may need to be retained after account deletion where reasonably necessary for transaction records, fraud prevention, dispute resolution, accounting, security, or legal compliance.
Depending on where you live and applicable law, you may have rights relating to your personal information.
These may include the ability to request:
Some requests may be subject to identity verification, exceptions, record-retention requirements, or other limitations permitted by applicable law.
We may send transactional emails relating to your account or orders.
Transactional messages may include:
Transactional messages are necessary for providing requested services and may not contain an unsubscribe option in the same manner as promotional emails.
If we offer promotional emails, discounts, product updates, or similar marketing communications, we may provide a way for you to unsubscribe from those messages.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional, security, account, or order-related messages.
We may use analytics tools to understand how visitors use our website and to improve performance, navigation, and customer experience.
Analytics services may collect device, browser, referral, page-view, and similar usage information according to their own privacy practices.
Our website may contain links to third-party websites, including Neopets, PayPal, Google, Discord, and other external services.
We do not control the privacy practices of those websites. Information you provide directly to a third party is governed by that third party's privacy policies and terms.
Information such as your Neopets username or publicly accessible shop information is collected only as reasonably necessary to locate and fulfill your order or provide support.
This website is independently operated and is not affiliated with, endorsed by, sponsored by, or operated by Neopets or its respective owners or affiliates.
Certain information associated with third-party game accounts or shops may already be publicly visible on the relevant platform. We may access such information where reasonably necessary to locate a customer's shop or fulfill an order.
Our services are not intended to knowingly collect personal information from children who are not legally permitted to make purchases or provide personal information without parental or guardian consent under applicable law.
If you believe a child has provided personal information improperly, please contact us so that we can review the matter.
Our website may be accessible to customers in multiple countries.
Information may be processed or stored in countries other than the country in which you live, including locations where our hosting providers, payment processors, authentication providers, or other service providers operate.
If this website or its business is sold, merged, reorganized, or transferred, information associated with the service may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality obligations.
Please do not submit unnecessary sensitive information through support tickets, checkout forms, or other areas of the website.
In particular, never send passwords, authentication codes, full payment card numbers, government identification numbers, or other information that is not specifically required to provide the service.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When changes are made, the updated version will be posted on this page with a revised "Last updated" date.
If you have questions about this Privacy Policy, the information associated with your account, or a privacy-related request, please contact us through our support system.
Contact Support