All sales are final except when we are unable to fulfill your order.
Last updated: September 23, 2026
We do not offer refunds for completed, processing, or otherwise fulfillable orders. A refund is only available when we are unable to fulfill the order.
All Neopoints purchases and related digital fulfillment services are final once payment has been completed.
Refunds are not provided because you changed your mind, purchased the wrong package, entered incorrect information, selected the wrong delivery method, no longer want the order, or for similar customer-requested reasons.
A delayed order does not automatically qualify for a refund. Orders may require additional time because of payment review, inventory or sourcing availability, customer information, platform restrictions, technical issues, fraud screening, maintenance, or other operational reasons. We will continue working to fulfill the order unless we determine that fulfillment is not possible.
You are responsible for providing accurate information required to fulfill your order, including usernames, item names, shop details, quantities, URLs, and other delivery information.
If you notice an error, contact support immediately. We may be able to correct the information before fulfillment progresses, but customer-provided mistakes do not create a right to a refund.
Customer-requested cancellations do not qualify for a refund. If we determine that an order cannot be fulfilled, we may cancel the order and issue a refund under Section 2 of this policy.
If there is a problem with your order, open a support ticket and attach the affected order. We will investigate the issue and work to complete or correct fulfillment.
If, after review, we determine that the order cannot be fulfilled, the order may be canceled and refunded.
If you believe you were charged more than once for the same transaction or that a payment was unauthorized, contact support promptly and review the transaction with your payment provider. Billing errors and unauthorized-payment claims are handled separately from ordinary refund requests and in accordance with applicable law and payment-processor requirements.
If you have a problem with an order, please contact support before opening a chargeback or payment dispute so we have an opportunity to investigate the issue.
We may provide transaction records, order details, fulfillment records, communications, and other relevant evidence to payment processors when responding to disputes.
Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be waived.
Except where required by law or a binding payment-processor requirement, refunds are only offered when we are unable to fulfill the order.
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