Delivery guide

How We Deliver

See exactly how your Neopoints or Neopets items move from checkout to fulfillment, what information you need to provide, and where to find your delivery updates.

Current delivery availability
Shop Purchase enabled Loaded Shell enabled

Shop Purchase

Use your own Neopets shop to receive eligible Neopoints packages.

  • Checkout calculates the required number of item copies.
  • List one item at exactly 999,999 NP per copy.
  • Provide your Neopets username, exact item name, and optionally the shop/listing URL.
  • Keep the required copies listed until fulfillment is complete.

Loaded Shell Account

Receive eligible Neopoints on a separate account prepared for your order.

  • Available on eligible packages priced at $10.00 or more.
  • Packages of 100,000,000 NP or more require this method.
  • One or more accounts may be used to cover the purchased amount.
  • Credentials are released only on your private order page after fulfillment.

NP & NC Item Delivery

Items purchased from the item shop are fulfilled directly to the Neopets username on the order.

  • Add the NP or NC item to your cart and complete checkout.
  • Enter the Neopets username that should receive the item.
  • The item delivery is tracked separately from any Neopoints packages in the same cart.
  • Your private receipt shows fulfillment status for the full order.
From cart to delivery

What happens after you order

The checkout only asks for information needed by the delivery methods in your cart.

1

Choose your products

Add Neopoints packages, NP items, NC items, or a combination to your cart.

2

Select delivery

For Neopoints packages, choose an available delivery method. Some larger packages are automatically assigned to Loaded Shell Account delivery.

3

Enter delivery details

Provide the Neopets username and any Shop Purchase item information requested for your order.

4

Complete payment

Review the order total and complete payment through the available payment method.

5

Track fulfillment

Use the private order page to follow payment and fulfillment status. Loaded Shell credentials appear there when released.

Shop Purchase example

If checkout says your order needs 10 copies, you stock 10 copies of the same item at exactly 999,999 NP each. Enter that item name during checkout and leave the listings available until the order is fulfilled.

Important: the exact quantity is calculated from the Shop Purchase portion of your order, so always follow the quantity shown at checkout rather than estimating it yourself.

Loaded Shell example

When Loaded Shell Account delivery is used, the purchased Neopoints are assigned to one or more separate accounts. After fulfillment, the username, password, and PIN (when applicable) are displayed privately on your order page.

After delivery: save the credentials securely and change the password and PIN after signing in.

Mixed orders are handled per product

Your cart can contain different delivery types at the same time. A Neopoints package can use Shop Purchase, another eligible package can use Loaded Shell Account, and NP/NC store items can use direct item delivery in the same checkout.

Your order page keeps all of those parts under one order number while still tracking the delivery details needed for each portion.

Before you pay

  • Double-check the receiving Neopets username.
  • For Shop Purchase, use the exact item price shown at checkout.
  • Keep required shop listings available until fulfillment.
  • Save your private order link if checking out as a guest.
  • Contact support from the order page if anything needs clarification.

Delivery FAQs

When both Shop Purchase and Loaded Shell Account are available for a package, checkout lets you choose. Packages at or above the current Loaded Shell-only cutoff are automatically assigned to Loaded Shell Account delivery.

Yes for Shop Purchase and direct item delivery. Loaded Shell Account delivery uses the separate account provided with the order.

Every order has a private receipt page showing payment status, selected delivery methods, package or item details, and fulfillment updates.

Yes. Delivery is determined per product, so mixed orders can contain Shop Purchase, Loaded Shell Account, and direct item delivery together.

Contact Support as soon as possible and include your order number. If fulfillment has not started, the information may still be correctable.

Ready to choose a delivery method?

Pick a Neopoints package or browse NP and NC items.

Recent activity
purchased .
History
Live Chat
Questions? Send us a message.
This conversation has been closed.