Important information about payment disputes, chargebacks, and account access.
When a payment dispute, PayPal dispute, chargeback, reversal, or similar payment claim is opened, the account connected to that transaction will be disabled.
While the dispute is active, access to account features, downloads, purchases, order history actions, affiliate rewards, and other account-based services may be restricted.
Disabling the account helps us prevent additional transactions or account activity while the disputed payment is being reviewed. It also allows us to preserve order and payment records connected to the dispute.
If you have a problem with an order, delivery, payment, or product, please contact Support first. We may be able to resolve the issue without requiring a payment dispute or chargeback.
Account access may be reviewed after the dispute or chargeback has been fully resolved. Any reinstatement is subject to review of the payment status, order history, and outcome of the dispute.
Repeated disputes, fraudulent claims, unauthorized payment activity, or abuse of the payment dispute process may result in continued account restrictions or permanent loss of access.
If you believe a dispute was opened by mistake or you need help resolving a payment issue, contact Support and include your order number and the email address used for the purchase.